{"id":8749,"date":"2024-12-12T15:48:18","date_gmt":"2024-12-12T07:48:18","guid":{"rendered":"https:\/\/staging.kfa2.com\/?page_id=8749"},"modified":"2025-10-09T20:08:34","modified_gmt":"2025-10-09T12:08:34","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/staging.kfa2.com\/en\/return-policy\/","title":{"rendered":"Return Policy"},"content":{"rendered":"\t\t
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In keeping with our valued ideology of providing the best customer service and support, we are pleased to offer
\nour customers the KFA2 Warranty Program which guarantees prompt, hassle-free RMA replacement for eligible
\ndefective products. Please note that, as KFA2 strives to honor the best limited warranty in the business, we have
\nmade and will continue to make policy changes. Make sure you read this document carefully and check back for
\nupdates.<\/p>\n

A) Products received by KFA2 must arrive in original condition, perform to original specification, and be
\ncomplete with all original components to be covered by the protection.
\nB) Please pack the card with proper packaging (e.g. bubble wrap and antistatic bag) in order to prevent damage
\nduring transportation of the RMA product to us.
\nC) Please do not return any product that does not belong to KFA2 or has not received RMA approval. We will
\ndispose of the rejected item upon receipt.
\nD) Returned defective product must include package tracking. In addition, GALAX recommends the RMA return
\nbe insured. GALAX is not responsible for any lost, stolen, damaged packages, damaged contents. Any obvious
\nsigns of damage that may have occurred during shipping will be reviewed by GALAX and the RMA may be
\nrefused and returned to shipper.
\nE) GALAX’s RMA Service to its sub-reseller is limited and we shall not be responsible for the condition of products
\nin the following situations:<\/p>\n

1. The warranty period has expired.<\/p>\n

2. The original fan\/cooler has been removed or modified.<\/p>\n

3. Any components have been removed \/ modified \/ added on the card.<\/p>\n

4. There is physical damage on the card (see below).<\/p>\n

5. RMA goods are damaged in transit as a result of improper packing. In this case, it will be treated as “Out of
\nwarranty”. To prevent this, we ask that customers take care to properly pad and package RMA goods when
\nshipping.<\/p>\n

The following are examples of products that would be considered “Out of warranty”:<\/p>\n

PCB damaged
\nPCB bent
\nPCB scratched
\nComponents bumped, bent, or warped
\nPCB or components burnt
\nPCB oxidation<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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